Translation
courtesy of
Pigeons or turkeys, stories consumers Rogne
Mail readers, often letters like the two that we publish today.They come from citizens "outraged", as one of the authors, "to be constantly subjected to small scams, which, very conveniently for those who commit them, are both too low to justify a complaint justice, and too much to leave their daily lives in peace. "By ELIANE PATRIARCA
Monique Rivert (Rambouillet)
"This is a recipe France Telecom.
It starts with an "Internet + TV + phone" you sign, innocent bird, a shop in Orange.
Appointment is made with a technician come to your home to install your Livebox and "initiation" in their use.
You go home and wait, happy and confident.
You are already tied a turkey, but you do not know.
The day before the appointment, 20 hours, a message tells you that it is canceled. Not a word of explanation. "You remember," says the message. But we do not remember. It is you who, in desperation, you call the number you gave. A kind of employee you robot responds with verbal baggage seems to be limited to that phrase, repeated ad nauseam: "We will remind you." Then, finally, you will be assigned, through another employee robot, a second appointment. Again, you wait, to rest at home. And again, no one ... This time, the technician did not even canceled: he did not come, simply.
Still, you find it a little strong. We can not be paranoid, you think "this is not possible, they want me!" But the days passed, you tell your adventure around you and you learn that it is perfectly normal. Everyone has experienced the same thing. "Ah yes, you said, the coup technicians who do not, yes, of course, I was also, yes, but they cancel, no man, that's all. And then, a tip: lorsqu'enfin you hold one, hold it well, they are rather a hurry, the bougres! "Very hurry because they have too many meetings you on their schedules. So the "initiation" under contract, they say it takes about the time it would take to tell the customer: "... dém you!" What they do not say, moreover, well, not in this way, there are ways in Orange.
Your only consolation: you are a turkey, but with a multitude of other turkeys. Around you, a whole aviary of customers turkeys upset too. Protests, screams, rage ... Orange remains deaf. Sure recipe featured perhaps? But how long will attend on his canteen? "
Christian Foureau (Lyon)
"Since it is semi-privatized, SNCF has an obligation to make profits.
Nothing wrong?
If, because we realize that abusing these new benefits.
In addition to the vagueness on its prices, while the sense is that the tariffs are displayed as in any trade, it also manages, on lines where there is competition with the TGV, require us to take those them. Try for example to move the city of Nice to Lyon. You first go to Marseilles without problem, then, no correspondence or by TGV. In the other direction, I asked a ticket "non-TGV Lyon-Nice." I had a normal train to Marseilles and then ... surprise, I was sold a ticket TGV.
The most amazing thing is that the train that brought me up in Marseille, Nice, but continued moving left, before him, a TGV (which does not go faster on that line) ... "